privacy policy

We process personal data (hereinafter mostly referred to as “data”) only to the extent necessary and for the purpose of providing a functional and user-friendly website, including its contents and the services offered there.

According to Article 4(1) of Regulation (EU) 2016/679, the General Data Protection Regulation (hereinafter referred to as “GDPR”), “processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, comparison or linking, restriction, erasure or destruction.

With the following data protection declaration, we inform you in particular about the type, scope, purpose, duration and legal basis of the processing of personal data, insofar as we decide on the purposes and means of processing either alone or jointly with others. In addition, we inform you below about the third-party components we use for optimization purposes and to improve the quality of use, insofar as third parties process data under their own responsibility.

Our privacy policy is structured as follows:

I. Information about us as responsible parties
II. Rights of users and data subjects
III. Information on data processing

I. INFORMATION ABOUT US AS RESPONSIBLE

The responsible provider of this website in terms of data protection law is:

INDULOU GmbH

c/o Candylabs GmbH

5th floor
Hanauer Landstraße 172
60314 Frankfurt am Main
Germany

Phone:
E-Mail: info@indulou.com

The provider’s data protection officer is:

Louis Baier
Email: louis.baier@indulou.com

II. RIGHTS OF USERS AND DATA SUBJECTS

With regard to the data processing described in more detail below, users and data subjects have the right

to confirmation as to whether data concerning them is being processed, to information about the data being processed, to further information about the data processing and to copies of the data (see also Art. 15 GDPR);
to rectification or completion of incorrect or incomplete data (see also Art. 16 GDPR);
to the immediate erasure of data concerning them (see also Art. 17 GDPR), or, alternatively, if further processing is necessary pursuant to Art. 17 Para. 3 GDPR, to the restriction of processing in accordance with Art. 18 GDPR;
to receive the data concerning them and provided by them and to transmit this data to other providers/controllers (see also Art. 20 GDPR);
to lodge a complaint with the supervisory authority if they are of the opinion that the data concerning them is being processed by the provider in violation of data protection regulations (see also Art. 77 GDPR).

Furthermore, the provider is obliged to inform all recipients to whom data has been disclosed by the provider of any rectification or erasure of data or restriction of processing carried out pursuant to Articles 16, 17 (1) and 18 of the GDPR. However, this obligation does not apply if this notification is impossible or involves disproportionate expenditure. Notwithstanding this, the user has a right to information about these recipients.

Likewise, according to Art. 21 GDPR, users and data subjects have the right to object to the future processing of data concerning them, provided that the data is processed by the provider in accordance with Art. 6 (1) (f) GDPR. In particular, an objection to data processing for the purposes of direct advertising is permissible.

III. INFORMATION ON DATA PROCESSING

Your data processed when using our website will be deleted or blocked as soon as the purpose of storage no longer applies, there are no statutory retention periods that prevent the deletion of the data and no other information is provided below regarding individual processing procedures.

SERVER DATA

For technical reasons, in particular to ensure a secure and stable Internet presence, data is transmitted to us or to our web space provider through your Internet browser. These so-called server log files collect, among other things, the type and version of your Internet browser, the operating system, the website from which you accessed our Internet presence (referrer URL), the website(s) of our Internet presence that you visit, the date and time of each access, and the IP address of the Internet connection from which you access our Internet presence.

The data collected in this way will be stored temporarily, but not together with other data about you.

This storage is carried out on the legal basis of Art. 6 Paragraph 1 Letter f) GDPR. Our legitimate interest lies in the improvement, stability, functionality and security of our website.

The data will be deleted after seven days at the latest, unless further storage is required for evidentiary purposes. Otherwise, the data will be fully or partially exempt from deletion until the incident has been finally resolved.

COOKIES

A) SESSION COOKIES

We use so-called cookies on our website. Cookies are small text files or other storage technologies that are stored on your device by the Internet browser you use. These cookies process certain information about you on an individual basis, such as your browser or location data or your IP address.

This processing makes our website more user-friendly, effective and secure, as the processing enables, for example, the reproduction of our website in different languages or the offer of a shopping cart function.

The legal basis for this processing is Art. 6 Para. 1 lit b.) GDPR, provided that these cookies process data for the purpose of initiating or executing a contract.

If the processing does not serve to initiate or execute a contract, our legitimate interest lies in improving the functionality of our website. The legal basis is then Art. 6 Para. 1 lit. f) GDPR.

When you close your Internet browser, these session cookies are deleted.

B) THIRD-PARTY COOKIES

Our website may also use cookies from partner companies with whom we work for the purposes of advertising, analysis or the functionality of our website.

For details, in particular the purposes and legal basis for processing such third-party cookies, please see the information below.

C) POSSIBILITY OF REMOVAL

You can prevent or restrict the installation of cookies by adjusting the settings on your Internet browser. You can also delete cookies that have already been saved at any time. The steps and measures required to do this depend on the specific Internet browser you are using. If you have any questions, please use the help function or documentation for your Internet browser, or contact the manufacturer or support. However, in the case of so-called Flash cookies, processing cannot be prevented via the browser settings. Instead, you must change the settings on your Flash player. The steps and measures required to do this also depend on the specific Flash player you are using. If you have any questions, please use the help function or documentation for your Flash player, or contact the manufacturer or user support.

However, if you prevent or restrict the installation of cookies, this may mean that not all functions of our website are fully usable.

CONTRACT EXECUTION

The data you provide to use our range of goods and/or services will be processed by us for the purpose of contract execution and are necessary for this purpose. Contract conclusion and contract execution are not possible without the provision of your data.

The legal basis for the processing is Art. 6 Para. 1 lit. b) GDPR.

We delete the data once the contract has been fully processed, but we must observe the retention periods under tax and commercial law.

As part of the contract processing, we will pass on your data to the transport company commissioned to deliver the goods or to the financial service provider, insofar as the transfer is necessary for the delivery of the goods or for payment purposes.

The legal basis for the transfer of data is then Art. 6 Para. 1 lit. b) GDPR.

CUSTOMER ACCOUNT / REGISTRATION FUNCTION

If you create a customer account with us via our website, we will collect and store the data you entered during registration (e.g. your name, address or email address) exclusively for pre-contractual services, for the performance of the contract or for the purpose of customer care (e.g. to provide you with an overview of your previous orders with us or to be able to offer you the so-called wish list function). At the same time, we then store the IP address and the date and time of your registration. This data will of course not be passed on to third parties.

As part of the further registration process, your consent to this processing will be obtained and reference will be made to this privacy policy. The data we collect will be used exclusively to provide the customer account.

If you consent to this processing, Art. 6 (1) lit. a) GDPR is the legal basis for the processing.

If the opening of the customer account also serves pre-contractual measures or the fulfillment of the contract, the legal basis for this processing is also Art. 6 (1) (b) GDPR.

You can revoke your consent to open and maintain a customer account at any time with future effect in accordance with Art. 7 Paragraph 3 GDPR. All you have to do is notify us of your revocation.

The data collected in this regard will be deleted as soon as processing is no longer necessary. However, we must observe retention periods under tax and commercial law.

If you register for our free newsletter, the data requested from you, i.e. your email address and - optionally - your name and address, will be sent to us. At the same time, we save the IP address of the internet connection from which you access our website as well as the date and time of your registration. As part of the further registration process, we will obtain your consent to send you the newsletter, describe the content in detail and refer you to this privacy policy. We use the data collected exclusively for sending the newsletter - it is therefore not passed on to third parties.

The legal basis for this is Art. 6 Para. 1 lit. a) GDPR.

You can revoke your consent to receive the newsletter at any time with future effect in accordance with Art. 7 Paragraph 3 GDPR. To do so, you simply need to inform us of your revocation or click on the unsubscribe link included in each newsletter.

CONTACT ENQUIRIES / CONTACT OPTIONS

If you contact us via the contact form or email, the data you provide will be used to process your request. Providing the data is necessary to process and answer your request - without providing it, we cannot answer your request or can only answer it to a limited extent.

The legal basis for this processing is Art. 6 Para. 1 lit. b) GDPR.

Your data will be deleted if your request has been conclusively answered and there are no statutory retention periods that prevent deletion, such as in the case of any subsequent contract processing.

GOOGLE ANALYTICS

We use Google Analytics on our website. This is a web analysis service provided by Google LLC, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter referred to as “Google”.

Through certification under the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

Google guarantees that EU data protection regulations will also be adhered to when processing data in the USA.

The Google Analytics service is used to analyze the usage behavior of our website. The legal basis is Art. 6 Paragraph 1 Letter f) GDPR. Our legitimate interest lies in the analysis, optimization and economic operation of our website.

Usage and user-related information, such as IP address, location, time or frequency of visits to our website, are transferred to a Google server in the USA and stored there. However, we use Google Analytics with the so-called anonymization function. With this function, Google shortens the IP address within the EU or EEA.

The data collected in this way is then used by Google to provide us with an evaluation of visits to our website and the usage activities there. This data can also be used to provide other services related to the use of our website and the use of the Internet.

Google states that it will not associate your IP address with other data. Google also maintains

https://www.google.com/intl/de/policies/privacy/partners

We have further information on data protection available for you, including options for preventing the use of your data.

Google also offers

https://tools.google.com/dlpage/gaoptout?hl=de

a so-called deactivation add-on along with further information on this. This add-on can be installed with the common Internet browsers and offers you further control over the data that Google records when you visit our website. The add-on tells the Google Analytics JavaScript (ga.js) that information about visits to our website should not be sent to Google Analytics. However, this does not prevent information from being sent to us or to other web analysis services. Of course, you can also find out whether and which other web analysis services we use in this privacy policy.

GOOGLE MAPS

We use Google Maps on our website to display our location and to create directions. This is a service provided by Google LLC, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter referred to as "Google".

Through certification under the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

Google guarantees that EU data protection regulations will also be adhered to when processing data in the USA.

In order to enable the display of certain fonts on our website, a connection to the Google server in the USA is established when you access our website.

If you access the Google Maps component integrated into our website, Google will save a cookie on your device via your Internet browser. In order to display our location and create directions, your user settings and data will be processed. We cannot rule out the possibility that Google will use servers in the USA.

The legal basis is Art. 6 (1) (f) GDPR. Our legitimate interest lies in optimizing the functionality of our website.

Through the connection to Google established in this way, Google can determine from which website your request was sent and to which IP address the directions should be sent.

If you do not agree to this processing, you have the option of preventing the installation of cookies by selecting the appropriate settings in your Internet browser. You can find details about this under the heading “Cookies” above.

In addition, the use of Google Maps and the information obtained via Google Maps is subject to the Google Terms of Use https://policies.google.com/terms?gl=DE&hl=de and the Terms and Conditions for Google Maps https://www.google.com/intl/de_de/help/terms_maps.html.

In addition, Google offers

https://adssettings.google.com/authenticated

https://policies.google.com/privacy

further information.

"FACEBOOK" SOCIAL PLUG-IN

We use the plug-in of the social network Facebook on our website. Facebook is an Internet service of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. In the EU, this service is operated by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland, hereinafter both referred to as "Facebook".

Through certification under the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active

Facebook guarantees that EU data protection regulations will also be adhered to when processing data in the USA.

The legal basis is Art. 6 (1) (f) GDPR. Our legitimate interest lies in improving the quality of our website.

Further information about the possible plug-ins and their respective functions can be found at

https://developers.facebook.com/docs/plugins/

ready for you.

If the plug-in is stored on one of the pages of our website that you visit, your Internet browser downloads a representation of the plug-in from Facebook's servers in the USA. For technical reasons, it is necessary for Facebook to process your IP address. In addition, the date and time of your visit to our website are also recorded.

If you are logged in to Facebook while visiting one of our websites with the plug-in, the information collected by the plug-in about your specific visit will be recognized by Facebook. Facebook may assign the information collected in this way to your personal user account there. If you use the so-called "Like" button on Facebook, for example, this information will be saved in your Facebook user account and possibly published via the Facebook platform. If you want to prevent this, you must either log out of Facebook before visiting our website or use an add-on for your Internet browser to prevent the Facebook plug-in from being blocked from loading.

Further information about the collection and use of data as well as your rights and protection options in this regard is available from Facebook in the

https://www.facebook.com/policy.php

available data protection notices.

Facebook Pixel, Custom Audiences and Facebook Conversion
Due to our legitimate interests in the analysis, optimization and economic operation of our online offering and for these purposes, the so-called “Facebook pixel” of the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”), is used within our online offering.

Facebook is certified under the Privacy Shield Agreement and thus offers a guarantee to comply with European data protection law ( https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active ).

With the help of the Facebook pixel, Facebook is able to determine the visitors to our online offering as a target group for the display of advertisements (so-called “Facebook ads”). Accordingly, we use the Facebook pixel to only display the Facebook ads we place to Facebook users who have also shown an interest in our online offering or who have certain characteristics (e.g. interests in certain topics or products determined based on the websites visited) that we transmit to Facebook (so-called “custom audiences”). With the help of the Facebook pixel, we also want to ensure that our Facebook ads correspond to the potential interests of users and do not appear annoying. With the help of the Facebook pixel, we can also track the effectiveness of Facebook advertisements for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook advertisement (so-called “conversion”).

The processing of data by Facebook takes place within the framework of Facebook's data usage policy. Accordingly, general information on the display of Facebook ads can be found in Facebook's data usage policy: https://www.facebook.com/policy . Specific information and details on the Facebook pixel and how it works can be found in Facebook's help section: https://www.facebook.com/business/help/651294705016616 .

You can object to the collection by the Facebook pixel and the use of your data to display Facebook ads. To set which types of advertisements are displayed to you within Facebook, you can visit the page set up by Facebook and follow the instructions there for the settings for usage-based advertising: https://www.facebook.com/settings?tab=ads . The settings are platform-independent, i.e. they are applied to all devices, such as desktop computers or mobile devices.

You can also object to the use of cookies that are used for reach measurement and advertising purposes via the deactivation page of the Network Advertising Initiative ( http://optout.networkadvertising.org/ ) and additionally the US website ( http://www.aboutads.info/choices ) or the European website ( http://www.youronlinechoices.com/uk/your-ad-choices/ ).

use of Hotjar
Our website uses Hotjar, an analysis software from Hotjar Ltd. 3 Lyons Range- 20 Bisazza Street- Sliema SLM 1640, Malta (http://www.hotjar.com), which enables us to analyze your use of the website. Hotjar uses cookies and a tracking code through which the collected data is transmitted to the Hotjar server. This data is essentially device-related information such as the IP address, the screen size of your device, the device type and browser information such as type and version, your geographical location and your language settings. Your e-mail address with your first and last name is also transmitted if you have provided us with this information. User interaction such as mouse movement, websites visited and the date and time of use are also regularly transmitted to Hotjar. Your IP address is automatically anonymized by Hotjar and stored exclusively in this form. In addition, users of the website are assigned a unique user identifier (UUID), through which Hotjar can record returning users of our website - without linking them to your personal data.

You can prevent Hotjar from collecting and using your data by clicking on the link https://www.hotjar.com/opt-out.

MAILCHIMP - NEWSLETTER

We offer you the opportunity to register for our free newsletter via our website.

To send newsletters, we use MailChimp, a service of The Rocket Science Group, LLC, 512 Means Street, Suite 404, Atlanta, GA 30318, USA, hereinafter referred to as “The Rocket Science Group”.

Through certification under the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG&status=Active

The Rocket Science Group guarantees that the EU data protection regulations are also complied with when processing data in the USA. In addition, The Rocket Science Group offers

http://mailchimp.com/legal/privacy/

further data protection information.

If you sign up to receive our newsletter, the data requested during the registration process, such as your email address and, optionally, your name and address, will be processed by The Rocket Science Group. In addition, your IP address and the date and time of your registration will be saved. As part of the further registration process, your consent to the sending of the newsletter will be obtained, the content will be described in detail and reference will be made to this data protection declaration.

The newsletter subsequently sent via The Rocket Science Group also contains a so-called tracking pixel, also known as a web beacon. With the help of this tracking pixel, we can evaluate whether and when you have read our newsletter and whether you have followed any further links contained in the newsletter. In addition to other technical data, such as the data of your IT system and your IP address, the data processed in this process is stored so that we can optimize our newsletter offer and respond to the wishes of readers. The data is therefore used to increase the quality and attractiveness of our newsletter offer.

The legal basis for sending the newsletter and the analysis is Art. 6 Para. 1 lit. a.) GDPR.

AMAZON PARTNER PROGRAM

We use the AMAZON affiliate program on our website. This is a service provided by Amazon Europe Core S.à rl, 5 Rue Plaetis, L -2338 Luxembourg. The AMAZON affiliate program places advertisements from Amazon.de on our website. If you click on one of these advertisements, you will be redirected to the corresponding offer on the AMZON internet portal. If you then decide to purchase the advertised product, we will receive a "commission" from Amazon.

To enable this service, Amazon uses cookies. These cookies enable Amazon to track that you have been redirected from our website to the AMAZON internet portal.

Amazon offers

https://www.amazon.de/gp/help/customer/display.html?nodeId=201909010

further data protection information.

The legal basis is Art. 6 (1) (f) GDPR. Our legitimate interest lies in ensuring the processing and payment of our commission claims by Amazon.

If you do not agree to this processing, you have the option of preventing the storage of cookies by setting your Internet browser accordingly. You can find more information about this above under "Cookies".

GOOGLE ADWORDS WITH CONVERSION TRACKING

We use the advertising component Google AdWords and the so-called conversion tracking on our website. This is a service provided by Google LLC, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter referred to as "Google".

Through certification under the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

Google guarantees that EU data protection regulations will also be adhered to when processing data in the USA.

We use conversion tracking to promote our offer in a targeted manner. The legal basis is Art. 6 (1) (f) GDPR. Our legitimate interest lies in the analysis, optimization and economic operation of our website.

If you click on an ad placed by Google, the conversion tracking we use will save a cookie on your device. These so-called conversion cookies expire after 30 days and are not used to personally identify you.

If the cookie is still valid and you visit a specific page on our website, both we and Google can evaluate that you have clicked on one of our ads placed on Google and that you have subsequently been redirected to our website.

Google uses the information collected in this way to compile statistics on visits to our website. We also receive information on the number of users who clicked on our ad(s) and the pages of our website that were subsequently accessed. However, neither we nor third parties who also use Google AdWords are able to identify you in this way.

You can also prevent or restrict the installation of cookies by making the appropriate settings in your Internet browser. At the same time, you can delete cookies that have already been saved at any time. However, the steps and measures required for this depend on the specific Internet browser you are using. If you have any questions, please use the help function or documentation of your Internet browser or contact its manufacturer or support.

Furthermore, Google also offers

https://services.google.com/sitestats/de.html

http://www.google.com/policies/technologies/ads/

http://www.google.de/policies/privacy/

further information on this topic and in particular on the options for preventing the use of data.

GOOGLE ADSENSE

We use Google AdSense to integrate advertisements on our website. This is a service provided by Google LLC, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter referred to as “Google”.

Through certification under the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

Google guarantees that EU data protection regulations will also be adhered to when processing data in the USA.

Google AdSense stores cookies and so-called web beacons on your device via your internet browser. This enables Google to analyze how you use our website. The information collected in this way, along with your IP address and the advertising formats displayed to you, is transferred to Google in the USA and stored there. Google may also pass this information on to contractual partners. However, Google states that your IP address will not be merged with other data about you.

The legal basis is Art. 6 Paragraph 1 Letter f) GDPR. Our legitimate interest lies in the analysis, optimization and economic operation of our website.

Google also offers

https://policies.google.com/privacy

https://adssettings.google.com/authenticated

further information, in particular on the options for preventing the use of data.

sample data protection declaration the law firm Weiß & Partner